Return Policy

30-Day Return Window

Eligible items may be returned within 30 days from the date your order is delivered. Return requests submitted after the 30-day return window may not be accepted.

To help us process your request correctly, please contact theory customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

Return Eligibility

To be eligible for return, items must meet the return requirements listed in this policy. theory may refuse a return if the item does not meet the required condition or if the return was not started through customer service.

• The item must be returned within the 30-day return window.
• The item must be unused, unworn, unwashed, and undamaged.
• Original tags, labels, and packaging should be intact where applicable.
• The item must not be altered, repaired, customized, or modified after delivery.
• The return must be started by contacting customer service first.

Item Condition

Returned items should be in their original condition. Please package your return carefully to help prevent damage in transit.

Items showing signs of wear, washing, stains, odor, damage, missing tags, or other condition issues may be declined or may not qualify for a full refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window.
• Items that have been worn, washed, altered, damaged, or used.
• Items missing original tags, labels, packaging, or required return details.
• Items marked as final sale or non-returnable at the time of purchase, if applicable.
• Items sent back without first contacting customer service for return instructions.

How to Start a Return

To start a return, please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Please include your order number, the email address used at checkout, the item you would like to return, and the reason for your return request. Our customer service team will review your request and provide the next steps.

Please do not send items back before receiving return instructions. Returns sent without contacting customer service first may not be accepted.

Customer-Service Return Instructions

After your return request is reviewed, theory will provide the return details needed to send back your eligible item. Return details may vary depending on your order, delivery location, and the item being returned.

We do not display a fixed return address on this page. Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Return Shipping Cost

theory offers 30 Days Free Returns for eligible items when the return is started through customer service and follows the instructions provided.

Return shipping support may not apply to returns that are unauthorized, sent to the wrong location, shipped using unapproved instructions, submitted outside the return window, or declined because the item does not meet the return requirements.

Refund Process

Once your returned item is received, it will be inspected to confirm that it meets the return requirements. If the return is approved, the refund will be processed to the original payment method or another approved method when applicable.

Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for funds to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

If you would like a different size, color, or item, please contact customer service at [email protected] for assistance.

Exchange availability may depend on current inventory. In some cases, the fastest option may be to return the eligible item and place a new order for the item you want.

Damaged or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item, packaging, label, or any visible damage. We will review the issue and provide the appropriate return or replacement instructions.

Final Sale Rules

If an item is clearly marked as final sale or non-returnable at the time of purchase, it may not be eligible for return, exchange, or refund unless the item arrives damaged, defective, or incorrect.

If you are unsure whether an item is eligible for return, please contact customer service before sending it back.

Contact Information

For return requests, refund questions, exchange support, or damaged and wrong item issues, contact theory at [email protected].

This Return Policy applies to online orders placed with theory. Return requirements and procedures may be updated from time to time to reflect changes in store operations or return handling.