Contact Us
Need help with an order, shipping update, return, exchange, product question, or account issue? The theory customer service team is here to help. Send us a clear message with the details of your request, and we will review it as soon as possible.
Email us at [email protected].
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
Response time: We aim to respond within 24–48 hours.
What to Include in Your Message
To help us review your request quickly, please include the most relevant details in your message.
- Your full name.
- Your order number, if your request is order-related.
- The email address used at checkout.
- A clear description of your question or issue.
- Photos, if you are contacting us about a damaged, incorrect, or defective item.
- Any tracking information, delivery notice, or return details related to your request.
Order Support
Contact theory for help reviewing order details, payment-related order questions, order confirmation issues, or updates connected to a recent purchase.
Shipping Support
For shipping questions, please include your order number and any tracking details you have received. We can help review delivery updates, tracking concerns, and address-related questions.
Returns and Exchanges
For return or exchange support, contact us before sending any item back. Our team will provide the correct return instructions and return details for eligible requests.
Product Questions
If you have a question about a product, size, style, color, availability, or item detail, send us the product name or product page link so we can better assist you.
Account Help
If you need help with account access, order history, saved information, or account-related questions, contact us using the email address connected to your account when possible.
Contact Form Note
Use the contact form on this page if one is available, or email us directly at [email protected]. Please do not include full payment card numbers, passwords, or other sensitive information in your message.
Privacy Reassurance
Information you send to theory is used to review and respond to your customer service request. We may use your order details, contact information, and message history as needed to assist with your inquiry.
Customer Service Hours
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM. Messages received outside these hours will be reviewed during the next available service period.
Contact Information
For all customer support questions, contact theory at [email protected].
Thank you for contacting theory. We appreciate clear details, order numbers, and photos when relevant, as they help us provide more accurate support for your request.
