Shipping Policy

Order Processing Time

Orders are typically processed within 1–3 days after the order is placed. Processing includes order review, payment confirmation, item preparation, and handoff for shipment.

Processing times may vary during high-volume periods, product availability reviews, payment verification, or other operational delays. If there is an issue with your order, theory may contact you by email.

Estimated Delivery Time

Estimated delivery time is 2–5 days after your order has been processed and shipped. Delivery timing may vary depending on destination, local delivery conditions, customs handling, carrier availability, and events outside our control.

Delivery estimates are provided as general timeframes and are not a guaranteed delivery date.

Shipping Destinations

theory provides Free Worldwide Shipping to customers worldwide. Some destinations may be unavailable if delivery service is restricted, suspended, or not supported for a particular address.

If we are unable to ship to the address provided, we will contact you using the email address submitted with your order.

Shipping Rates

Shipping is free worldwide. There is no standard shipping charge added at checkout for eligible orders shipped through the theory online store.

If a special shipping option, upgraded delivery option, or other paid service is made available in the future, any related cost will be shown before checkout is completed.

Tracking

Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the carrier system.

If your tracking number does not show movement immediately, please allow the tracking window to update before contacting us.

Wrong or Incomplete Address

Please make sure your shipping address is accurate and complete before submitting your order. This includes your street address, apartment or unit number, postal code, city, region, country, and any other delivery details needed for successful shipment.

If you notice an address error after placing an order, contact us as soon as possible at [email protected]. We will try to assist before the order ships, but address changes may not be possible once the package has entered the shipping process.

theory is not responsible for delivery issues caused by incorrect or incomplete information provided at checkout, but we will review each situation and provide reasonable support where possible.

Customs, Duties, Import Taxes, and Government Charges

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges related to delivery of their order. If you receive a request for these fees, please contact us at [email protected] with your order number and any relevant documentation so we can review and assist.

Lost, Delayed, or Damaged Packages

If your package appears delayed, please first check your tracking information and allow time for tracking updates to refresh. Delivery scans may be delayed during carrier handling, customs processing, weather events, or high-volume shipping periods.

If your package appears lost or has not arrived within a reasonable time after the estimated delivery window, contact us with your order number and shipping details so we can review the issue.

If your package arrives damaged, please contact us promptly at [email protected]. Include your order number, a description of the issue, and clear photos of the package and affected item so we can help review the matter.

Multiple Shipments

In some cases, items from the same order may ship separately. If your order is divided into multiple shipments, tracking information may be provided separately for each package when available.

Contact Information

For questions about shipping, tracking, delivery issues, address updates, or customs-related notices, contact theory at [email protected].

This Shipping Policy applies to online orders placed with theory. Shipping information may be updated from time to time to reflect changes in store operations, shipping availability, or delivery requirements.